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support_agent Service Suite

Customer Service, Perfected

Complete after-sales service management with ticket handling, repair tracking, job work management, and service contracts.

4 Apps
check_circle Omnichannel ticket management
check_circle Service level tracking
check_circle Repair workflow automation
4 Apps

Apps in Service Suite

Comprehensive tools to manage every aspect of your service operations

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Support Tickets

Capture and manage customer support tickets with SLA tracking and escalation rules.

  • check_circle Multi-channel capture
  • check_circle SLA tracking
  • check_circle Auto-assignment
  • check_circle Escalation rules
build

Repair & Service

Track repair jobs from intake to delivery with parts management and cost tracking.

  • check_circle Job cards
  • check_circle Parts tracking
  • check_circle Status updates
  • check_circle Cost estimation
engineering

Job Work Management

Manage outsourced work where you supply raw materials with tracking and reconciliation.

  • check_circle Material issue
  • check_circle Work tracking
  • check_circle Yield management
  • check_circle Reconciliation
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Service Contracts

Create and manage service contracts with AMC scheduling, renewals, and coverage tracking.

  • check_circle Contract creation
  • check_circle AMC scheduling
  • check_circle Renewal alerts
  • check_circle Coverage tracking
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Other Business Suites

point_of_sale

Sales

11 apps
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Inventory

7 apps
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Purchase

7 apps
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Production

5 apps
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Finance

7 apps
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people

HRM

5 apps
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Productivity

1 apps
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