PC Sampath & Co: Resolving Sample Management & Service Challenges
An established tiles, sanitary, and accessories retailer in Bangalore transformed their operations by resolving sample management issues, implementing structured service workflows, and achieving end-to-end dispatch and import process tracking.
PC Sampath & Co
Modules Used
The Challenge
PC Sampath & Co is an established retailer dealing in tiles, sanitary ware, and accessories based in Bangalore.
Key challenges included:
• Sample Management Issues - Sample management was one of the biggest challenges. No proper tracking of samples given to customers, architects, or contractors.
• Manual Installation & Service - Installation and service-related work was managed manually, creating coordination challenges and difficulty tracking service status.
• Untrackable Dispatch Process - Dispatches were not managed properly and were not trackable, leading to confusion about delivery status.
• Import Process Complexity - Import process was complex and not well-managed, creating delays and documentation issues.
The Solution
SixOrbit implemented a comprehensive solution:
1. Sample Management Resolution
• Sample issues were resolved with proper tracking of inventory
• Clear visibility of samples given out and their status
• Automated follow-ups for sample returns
2. Installation & Service Module
• Installation and service-related manual work challenges were effectively handled
• Brought structure and efficiency to the service process
• Real-time tracking of installation jobs and service requests
3. Systematic Dispatch Tracking
• Dispatch tracking is now systematic and reliable
• Complete visibility of dispatch status from warehouse to customer
• Eliminated confusion about delivery timelines
4. Streamlined Import Process
• Import process is now well-managed and smoothly handled through the system
• Proper documentation and tracking of imported goods
Implementation
Implementation Highlights:
• Sample tracking module deployed
• Service management workflows configured
• Dispatch tracking system implemented
• Import process digitized and streamlined
"Sample management was our biggest challenge, and SixOrbit resolved it with proper tracking. Our installation services are now structured, dispatches are trackable, and even our import process runs smoothly."
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